Integrated report


We offer quality telecom services and strive to provide the best client service.
We communicate clearly and openly. We apply an individual approach.


  • Vivacom became the first company in Bulgaria to receive a certificate under the new international standard for a complete Privacy Information Management System – ISO/IEC 27701:2019.
  • In 2020, there was no confirmed case of theft or loss of customer data.
  • During the reporting period, the total value of the sanctions paid to state institutions was significantly reduced to BGN 145,640, compared to BGN 304,350 in 2019.
  • We launched a partnership with the State Agency for Child Protection to build a completely new management software for the National Telephone Line for Children 116 111, where they can receive psychological support from experienced professionals.
  • The hotline also receives signals for children who are victims of violence or are in a threatening situation.





Open cookie bot settings