Contacts

Customer Service

123 for residential customers
+359 87 123 or +35987 8009 123 for international call to Vivacom Customer Service Number

Cost of call to number 123 for mobile subscription services and fixed voice services (for clients who have signed a new contract or have signed an existing one after 12.10.2017):

  • in Bulgaria in connection with Client Customer Support - BGN 0.06 / call VAT (BGN 0.05 / call without VAT);
  • in Bulgaria within the interactive voice menu - BGN 0.00 / call;
  • in roaming within the interactive voice menu and in connection with Customer Service Assistant - BGN 0.00 / call.

Call costs to number 123 for mobile prepaid services:

  • in Bulgaria in connection with Client Customer Support - BGN 0.10 / call VAT;
  • in Bulgaria within the interactive voice menu - BGN 0.00 / call;
  • in roaming within the interactive voice menu and in connection with Customer Service Assistant - BGN 0.00 / call.

Information

11800 for Directory Assistance

The cost of calling to 11800 for fixed services is 0.39 BGN with VAT, for mobile voice services the price is the same as the contract price for calls to special numbers 0700. Charging is per minute for all plans, with no initial connection fee. The included free minutes in the plan can not be used for calls to 11800.

0800 10 101 to request a Mobile Consultant visit

General Queries

Vivacom Headquarters 115 I, Tsarigradsko chaussee blvd., 1784 Sofia, Bulgaria

Media requests

E-mail: pr@vivacom.bg 

Claims & Charge disputes

Vivacom Customer Service

Claims administration team 1784 Sofia, post box 44

 
BTC's activity is within the scope of activity of the Sectoral Conciliation Commission for Dispute Resolution in the Field of Electronic Communications; address: Sofia 1000, Slaveykov Square 4A, website www.kzp.bg; e-mail: adr.els@kzp.bg. When the dispute relates to online sales or service contracts, assistance may be obtained from the Electronic Consumer Dispute Resolution Online Platform:http://ec.europa.eu/odr.

The council for Electronic Media

 

Address: 69 Shipchenski prohod blvd. 1574 Sofia, Bulgaria

Phone: 02/ 9708810; Fax: 02/ 9733769

E-mail: office@cem.bg, Website: http://www.cem.bg/

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