Contacts

Customer Service

123 for residential customers
121 for business customers
+359 (0) 700 17 000 if you are mobile of fixed customer of other operator

Information & Operator services

11800 for Directory Assistance
120 for National and International Operator Service (access from your fixed line)
0800 10 101 to request a Mobile Consultant visit

General Queries

 

VIVACOM Headquarters

115 I, Tsarigradsko chaussee blvd.

1784 Sofia, Bulgaria

Claims & Charge disputes

 

VIVACOM Customer Service

Claims administration team

1784 Sofia, post box 44

The council for Electronic Media

 

Address: 69 Shipchenski prohod blvd.

1574 Sofia, Bulgaria

Phone: 02/ 9708810; Fax: 02/ 9733769

E-mail: office@cem.bg, Website: http://www.cem.bg/

Our shops

 

Find the nearest VIVACOM shop
 

Read more

  1. Check the authenticity of this website
     
E-mail
To help serve you better, please fill in the form below

All fields marked with * are required
  1. Please, select
    Please, select
  2. This field is mandatory in case you want to receive detailed information or request change of service data.
  3. Please select the service which is subject to your request/complaint
  4. Personal Details
  5. Browse
    In order to prepare quick and exact answer we ask you to describe your request in details. Please note that you can receive our answer via email and it to be saved in the Spam folder of your email client. Please note that from security reasons we are not able to make any changes concerning the price terms of your contract and the stated by you requests for new services via email.
  6. Please, type the characters from the image *