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Integrated report


Our success is the success of our customers. We provide practical and affordable solutions and achieve the best results.


In 2018 for the sixth consecutive year we kept our leadership position on the Bulgarian telecom market as:

  • Number 1 operator in total revenue;
  • Number 1 interactive TV (IPTV) provider;
  • Number 1 in the provision of broadband Internet access.


Our strategy for developing and investing in the mobile network proved effective and we achieved:

  • Fastest mobile network in Bulgaria for the third quarter of 2018 according to Speedtest Intelligence® of Ookla;
  • 4G network with the best population coverage in Bulgaria – 99.25% according to Global Wireless Solutions (GWS) in their December 2017 report;
  • 615 populated areas with 4.5G or LTE Advanced coverage;
  • 1,182,000 households in 25 cities with optical network;
  • 296,304 households in 112 settlements with FTTc technology (Fiber To The curb) coverage.


To further enhance customer experience and facilitate maximally our users, we released:

  • An entirely new customer self-service platform – My VIVACOM;
  • New voice service over the 4G network – 4G Voice;
  • ‘Western Balkans’ roaming package with preferential terms.