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Material aspect and
boundary (B)
Primary
re
le
vance
of material
aspects to
Impact & value proposition to stakeholders
Risks to diminish value
VIVACOM management approach
Ethical competition
Anti c- orruption, combat grey economy
practices, ethical business
B: internal & external
Co
mp
etit
ors an
d
customers
Fair market rules.
Unethi
ca
l
prac
ti
ces.
C
re
atio
n
of
con
text that
stimulates unethical behavior.
We adhere to the principles of our Code of ethics.
Safety and child protection
Management of the products offered to
families, in terms of potential risks these
products may entail to children.
B: external
Customers
Safe content for children. Parents feel at ease that their children
are protected.
Fast technological development.
Delayed reaction regarding potential risks in
services and products.
We invest in understanding parents’ concerns about products risks to their
children.
We inform parents on child safety related practices and actions. We are a co-
founder of the SafeNet centre where together with associations, foundations,
and business representatives participate actively in focus groups to tackle
existing and emerging issues. We also work closely with our employees on the
measures for safe surfing of their children on the Internet.
Energy efficiency and carbon
dioxide emissions
Lower energy consumption. Energy
efficiency.
B: internal & external
Investors and
shareholders,
society, NGOs
Minimization of negative environmental impacts due to the
company's activities. Helping our customers to minimize their
own environmental impact through our services. Optimized
costs for resource use.
Improved company reputation and attraction of customers and
investments.
Use of old and energy demanding technologies.
Inefficient technology solutions to reduce energy
consumption and generate energy from renewable
sources. Insufficient capital investments.
Introduction of certified Environmental Management System. We introduce
energy-saving technologies in our network. We offer products and services
that lead to energy savings for our customers. We ensure financial stability
and cash flows into infrastructure modernization.
Cooperation with other operators
Sharing network
B: internal & external
Competitors,
associations,
shareholders
Good partnership relations. Business opportunities.
Costs optimization. Saving resources to create additional
infrastructure.
Unfair relations. Lack of transparency and open
dialogue.
We develop joint projects (e.g. sharing network resources) with other
operators. Memberships in organizations representing the interests of the
industry (ETNO, BACCO).
Public health, safe services and products
Electromagnetic emissions, safety
certified products
B: external
Customers and
society
Good public health. Well-informed customers and citizens on the
effects of electromagnetic radiation on human health.
Regulatory non-compliance. Products and services
with low health and safety characteristics.
We optimize the management of impact of our activities and inform society
about the effects of EMR.
We adhere to European legal requirements for product safety (CE).
We audit the products and services of suppliers.
Campaigns and donation
programs
Sponsorship of campaigns, donations
B: external
Society and
employees
Meeting the basic human needs of education, culture, sport,
good health.
Financial instability and decrease of budgets.
Change in priorities. Use of donations for improper
purposes.
We have identified key areas of impact of our business such as education and
culture and we contribute to them via our special VIVACOM Fund platform,
including VIVA People, VIVACOM Cares, etc. Our employees volunteer in various
social causes.
Telecomwaste generation
Hazardous and non-hazardous waste
from telecom equipment and office work.
B: internal & external
Society and NGOs Waste free environment. Increasing of waste collection and
recycling opportunities. Extending equipment life through reuse.
Regulatory non-compliance. Inadequate regulatory
control. Partnering with recycling organizations
without a permit.
Introduction of certified Environmental Management System. We follow strict
rules for partnerships. We renew and reuse end-user equipment whenever
possible.
[GRI 102-47, GRI 102-49]
Table 1
VIVACOM Connectivity matrix
1. OUR COMPANY
ANNUALREPORT
2018
INTEGRATED
22
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