- Residential
- Help & Advice
- Common Questions
- Internet VIVACOM Net
Internet VIVACOM Net
Account Management
How can I change my Internet package VIVACOM Net package?
If you would like to change your current Internet package VIVACOM Net please call Cusotmer Service, 24x7 on:
- 123 if you are residential customer
- 121 for business customers
- visit your nearest VIVACOM shop or contact your account manager
Depending on your tariff plan and promotional terms, some restrictions may apply.
How can I change my personal account details such as my name?
How can I change my security question & answer?
Your security answer is the unique identifier that protects your account and prevents unauthorized access to your account.
To change your security question or answer please contact Customer Service, 24x7 on:
- 123 if you are residential customer
- 121 for business customers
Change of security question or answer is free and is allowed once per billing period.
How do I change my user name & password? I forgot my user name & password.
You may change your user name and password at any time by logging into my.contact.bg and going to ‘My Profile' section.
To request your current user name and password or to reset them you may also call Customer Service, 24x7 on:
- 123 if you are residential customer
- 121 for business customers
How can I cancel my service?
I’m moving – what do I need to do?
You can declare a change of the address at which the service is used by personally handling the request at the most convenient for you VIVACOM shop.
- For business customers the moving is not charged.
- For residential customers the price of engineering instalation with signed 12-month contract is BGN 18.00 VAT incl. and free of charge with signed 24-month contract.
How do I contact Customer Service?
By calling a free number 123 you can receive information about all service for VIVACOM residential customers:
We provide:
- Immediate contact with our team 24/7;
- Invoice information;
- Products and services information;
- In time and competent service about all technical issues;
- Possibility for change of the mailing data
With giving "Secret question" and "Answer of the secret question" you can:
- Change your subscription plan according the terms of the used by you service;
- Activate/deactivate additional services;
- Declare a movement of an ordinary telephone post.
Our team "Customer Service" is expecting you!
