- Business
- Help & Advice
- Common Questions
- Mobile Postpaid
Mobile Postpaid
Lost & Stolen Phone
Billing, Payments, & Collections
- How do I read my first invoice?
- How can I receive a detailed invoice?
- How can I receive a copy of my invoice?
- When is my invoice due?
- How and where can I pay my invoice?
- What are included services and how do they roll over to next month?
- How can I join / divide my billing accounts?
- How can I unsuspend my account?
- How can I change my invoice delivery address?
- What is a credit limit and how can I increase it?
- How can I receive my credit limit deposit back?
- How is my usage charged?
- On which date my invoice will be issued?
Account Management
- How can I change my number?
- How can I change my tariff plan?
- How can I change my personal account details such as my name?
- How can I change my security question & answer?
- How can I add another mobile number to my account?
- How can I make a change of ownership?
- How can I add additional services?
- How can I cancel my service?
- How can I activate roaming?
- I’ve lost my PIN / PUK number, what should I do?
- How do I contact Customer Service?
Switching / Subscribing to VIVACOM mobile network
Voice Mail
USSD & Short Code Commands
Additional Services & Features
- How do I use conference call?
- How do I use Missed Call Notification?
- How to use fixed dialling?
- How do I use Notify Me?
- How do I use the 3G network?
- How do I use Toto SMS?
- How do I use Champions League SMS?
- How do I use mobile books?
- How do I use the WAP portal?
- How can I add an additional package for international calls to my tarrif plan?
- How do I can addtional data MB to my plan?
- How do I add / change numbers to my Favouriti calling group?
- What is GPRS?
- How to use my mobile telephone as a PC modem?
- How to use my mobile telephone as a PC modem if I use Windows 7?
Old Tariff Plans
- I'm looking for information about Profi 600 / Profi 600 Plus
- I'm looking for information about Profi 360 / Profi 360 Plus
- I'm looking for information about Profi 180 / Profi 180 Plus
- I'm looking for information about Profi 80 / Profi 80 Plus
- I'm looking for information about Profi 20 / Profi 20 Plus
- I'm looking for information about VIVACOM Traffic
International Calls
Software for data devices
VivaMail
- What is the VivaMail service?
- Does VivaMail offer more functionality than a free e-mail service?
- Can I use my own company domain with the VivaMail service?
- Is it secure to let Vivacom see my personal/business information?
- Can I add e-mail aliases?
- What are the main differences between the Vivamail service and an on-premise Exchange setup?
- Can I administer the email accounts of my company?
- How many mailboxes can be created per company?
- How can I change my password?
- How do I access my mailbox with a web browser?
- How do I access my mailbox with an email client?
- How do I download setup instructions?
- How can I get support if I have a problem with setting up or using the service?
- What do I need for mobile synchronization?
- How do I setup Activesync on my handset?
- Can I access my email from a handset which does not support Activesync?
- On how many handsets or computers can I use the VivaMail service?
- What happens if I am not connected to the Internet? Can I still use the services in offline mode?
- Where can I use VivaMail services?
- Is there any difference between Shared and Personal calendars?
- How can I share my personal calendar with a colleague?
- Is there a way to migrate my previous e-mails to my new VivaMail hosted mailbox?
- Can I pull emails from an external POP3 or IMAP4 mailbox into the new VivaMail mailbox?
- How can I migrate my companies complete email server to the VivaMail service?
- Is there a way to keep my existing email server, but migrate some of the mailboxes to the VivaMail service?
- Do you offer virus and spam filtering?
- How do you guarantee email security?
- How do you secure communication across the internet?
- Can I read my employees’ e-mails as a company administrator?
- If I have accidentally deleted an e-mail. Can I restore it?
- What happens with my mailbox, if I decide to terminate the VivaMail service?
