- Business
- Help & Advice
- Common Questions
- Office Telephone
Office Telephone
Billing, Payments, & Collections
- What is personal IBAN?
- How do I read my first invoice?
- How can I receive a detailed invoice?
- How can I receive a copy of my invoice?
- When is my invoice due?
- What are included services?
- How can I join / divide my billing accounts?
- What happens if I make a late payment?
- How can I unsuspend my account?
- How can I check my account balance?
- How can I change my billing address?
- How is my usage charged?
- How and where I can pay my invoice?
Date of invoice issuance
- What calls for a change in invoice issuance as regards the telecommunication services I am using?
- How is the new date of issuing my invoice to be fixed?
- Can I change the date of invoice issuance?
- Why shall I receive two invoices?
- Why should I pay one more subscription fee in the second invoice?
- In case of several invoices, is it possible for them to bear one and the same issuance date?
- Does the change of reading dates refer only to fixed telecommunication services or to mobile services as well?
- In case I do not make the payment in due course, when will my outgoing calls be limited?
- In case of changing the subscription plan, when will the new plan become effective?
Account Management
- How can I change my At home calling plan?
- How can I change my personal account details such as my name?
- How can I change my security question & answer?
- How can I add another number to my account?
- How can I add additional services?
- How can I make a change of ownership?
- How can I cancel my service?
- I am moving – what do I need to do?
- Can I temporarily disconnect my telephone line?
- How much does it cost a telephone line to be restored?
- Upgrading or downgrading
- How can I change my number? Special numbers' prices.
- How do I contact Customer Service?
Switching / Subscribing to VIVACOM fixed network
Additional Services & Features
- What is CLIP and how do I use it?
- What is call forwarding and how do I use it?
- What is call barring and how do I use it?
- What is call waiting and how do I use it?
- How do I add / change my personal details available through the directory assistance 11800 number?
- Where should I report a faulty public phone?
- Operator assisted calls
- Other Services
- Telephone booths in VIVACOM shops and Post Offices
- What are the prices for telephone number 0700?
- What are the prices for telephone number 0800?
- What does the service "Access networks” present?
- What is CLIR and how do I use it?
- What is Three-party conference connection and how do I use it?
- What is "Not available" service and how do I use it?
- What is "Do not Disturb" service and how do I use it?
Old Tariff Plans
- I'm looking for information about Office 4000.
- I'm looking for information about Office 1000.
- I'm looking for information about Office 500.
- I'm looking for information about Office 300.
- I'm looking for information about Office 150.
- I'm looking for information about Office 750.
- I'm looking for information about Office 85.
- I'm looking for information about Office 50.
- I'm looking for information about Office 35.
