Mobile Prepaid

Account Management

How can I activate my prepaid card?

To activate your new prepaid card, now it's necessary first to register it. Registration of prepaid cards became mandatory after the decision No1085 from 03/09/2009 of the Commision for Communications Regulation.
You can register your prepaid card by visiting the nearest VIVACOM shop or dealer and identify with the identity document.

If Your prepaid card have been activated before 31/01/2010 but still you have not registered it, your incoming and outgoing calls are already stopped. You can still register your prepaid card, but this must happen befor the expiry of its validity. The duration of validity of prepaid cards  is amost 1 year from date of activation or recharging the last voucher read more. You can check the validity of the prepadi card at number 123, 24/7.

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How can I activate roaming?

You don't need to request roaming activation or pay an activation fee - the roaming service is a part of your VIVACOM services and is activated by default.

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How do I contact Customer Service?

By calling a free number 123  you can receive information about all service for VIVACOM residential customers:


We provide:

  • Immediate contact with our team 24/7;
  • Invoice information;
  • Products and services information;
  • In time and competent service about all technical issues;
  • Possibility for change of the mailing data


With giving "Secret question" and "Answer of the secret question" you can:

  • Change your subscription plan according the terms of the used by you service;
  • Activate/deactivate additional services;
  • Declare a movement of an ordinary telephone post.


Our team "Customer Service" is expecting you!


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