If you're an existing fixed telephone customer and you've subscribed to Internet VIVACOM Net or you're a new fixed telephone and VIVACOM Net customer under the same billing account, then your first invoice will include the following:

• Monthly Recurring Charge for both your home telephone and VIVACOM Net service
  
• Your subscription fee will reflect any pro rated charges depending on the time of month you subscribed
  

It has never been easier!

Now you can pay your bill in the most convenient for way!

Choose among:

Direct Debit Payments

Direct Debit is an automatic payment method which will ensure your VIVACOM invoice is paid. Once authorisation has been given by you to your bank the money due will be automatically transferred to VIVACOM bank account at Citibank Bulgaria.
In order to use the Direct debit service, please, visit your bank, sign a written consent and send a copy of the approval to VIVACOM by mail to Sofia 1785, post box 44 are yоu can visit any VIVACOM Shop.

ATM Payments

VIVACOM gives you the opportunity to pay your monthly bill via ATM, by bank card, using the B-Pay service. To make a full bill payment by B-Pay, use the code 50505, or to make an advance payment use the code 00505.
If you are a private customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Personal ID number. EXAMPLE: 871234567EGN.
If you are a business customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Bulstat number. EXAMPLE: 871234567BST.

Internet Payments

You can pay your monthly bill via ePay.bg or eBG.bg. You must first register your bank card via ATM. The payments can be made with debit cards, issued by Bulgarian banks.

Bank Transfer

VIVACOM offers you the possibility to pay your monthly invoice by using bank transfer method of payment to VIVACOM bank account:

Bank: City Bank
Bank Account IBAN: Personal IBAN
Bank Code BIC: CITIBGSF

You must use your personal IBAN when making a bank transfer, to pay your fixed VIVACOM invoice.

What is  personal IBAN?

•  Your personal IBAN is a bank account number, which VIVACOM has reserved especially for you in Citybank. Your personal IBAN is unique for you billing account code and you can see it in your monthly invoice. 
  
  
• If you have more than one billing account code you will have a different IBAN for each of them. The payment for each billing account code should be made at the relevant unique IBAN

Cash Payments

• Bulgarian Post Offices
• Jeff
• Postfinance
• United Bulgarian bank
• CiBank
• DSK bank
• Bravo Investements
  
• Easypay
  

You can change the invoice delivery address by calling Customer Service, 24x7 on:

• 123 if you are residential customer
• 121 for business customers
  

If your invoice is delivered to a post office box, please ensure your name is clearly labeled along with your post office box number.