- Residential
- Help & Advice
- Common Questions
- Home Telephone
Home Telephone
Additional Services & Features
What is CLIP and how do I use it?
Calling Line Identification Presentation (CLIP) is a functionality allowing you to identify the people that are calling you.
CLIP functionality allows caller's ID (phone number or a name associated to it) to be displayed on your phone display. CLIP is pre-provisioned and pre-activated for all digital fixed telephones. To use this service your phone set has to have a display and to operate in FSK mode.
Using CLIP is dependant on your phone, please consult the user manual for activation steps.
What is call barring and how do I use it?
Call barring is a functionality which allows you to stop calls being made from your home phone. You can use call barring to prevent someone else from using your phone, or if you want to keep control of your spending.
You can request free de/activation of call barring by calling Customer Service on 123 for residential customers and 121 if you are a business client, 24x7.
There are several different levels of call barrings:
- 01 - Restricts international calls services and operator assisted services ("120")
- 02 - Restricts international calls, long distance calls, calls to value added services and calls to mobile numbers, dial-up access ("0134") and ("0133")
- 03 - Restricts all call types, except emergency numbers and Customer Service
- 04 - Restricts international calls and calls to value added numbers services and operator assisted services ("120")
- 06 - Restricts international calls, long distance calls, calls to value added services and operator assisted services
- 07 - Restricts mobile calls services
- 08 - Restricts calls to value added VIVACOM services
- 09 - Restricts international calls and value added services, long distance calls, calls to value added VIVACOM services, dial-up access ("0134") and ("0133"), services and operator assisted services ("120")
- 15 - Restrics calls to Inmarsat (00871, 00872, 00873, 00874)
Call barring is also a functionality of some phones, please consult your phone user manual for details.
What is call waiting and how do I use it?
Call waiting is a standard functionality in most phones on the market today. Check your phones user manual for additional information.
How do I add / change my personal details available through the directory assistance 11800 number?
Where should I report a faulty public phone?
What is call forwarding and how do I use it?
Call forwarding is a standard funcionality in most phones on the market today. Check your phones user manual for additional information.
Operator assisted calls
Long distance telephone calls connected through an operator, are charged per minute according to the time period as follows:
Long distance zone | Time period | Price per minute |
| Peak | 0.180 | |
| Off peak | 0.156 |
Unsuccessful long distance operator assisted calls are charged 0.14 per call
| Services, assisted by an operator, are paid in lv | |
| For inquiry | 0.14 |
| For notification | 0.14 |
| For an invitation for a call is paid: | |
| For an ordinary invitation | 0.36 |
| For an invitation with paid answer | 0.60 |
| For one person invitations on two addresses or invitations for two people on one address for the second invitation is paid 50% of the price for one invitation. | |
| For checking up of a telephone number is paid | 0.22 |
| Making inquiries related to customer's requests for call duration, prices for long-distance calls and changes of orders are free of charge. | |
International operator assisted calls are charged as follows:
International group | Price per minute |
I group | 0.216 |
II group | 0.720 |
| III group | 1.440 |
| Inmarsat and Iridium | 14.400 |
Other Services
Service | POTS/ | R2D | ISDN BRA | ISDN PRA |
Change of account name for one telephone line | Free | Free | Free | Free |
Change of account name for more than 10 numbers of one customer | Free | Free | Free | Free |
Entering a non-subscriber in a telephone directory and/or in "Telephone services" | 2.40 | 2.40 | 2.40 | 2.40 |
The services are provided to all subscribers no matter the type of exchange they are using.
Service | Price per event |
| Malicious call identification (15 days period) | 3.60 |
| Wake up call (operator assisted) | 0.22 |
| Outgoing call barring - per call class or group of classes | Free |
Services available only for Digital exchange customers
| Service | Price |
Hunting lines or DDI groups | |
| Installation fee | 72.00 |
| One off charge for each change in configuration | 28.80 |
| Monthly rental, paid in addition to subscription plan rental | 28.80 |
Telephone booths in VIVACOM shops and Post Offices
Calls from telephone booths are charged per pulse according to the type of calls and time period
Price per pulse is: BGN 0.16 incl. VAT
What is CLIR and how do I use it?
Using CLIR is dependant on your phone, please consult the user manual for activation steps.
What is Three-party conference connection and how do I use it?
Using Three-party conference connection is dependant on your phone, please consult the user manual for activation steps
What is "Not available" service and how do I use it?
Using "Not available" service is dependant on your phone, please consult the user manual for activation steps.
What is "Do not Disturb" service and how do I use it?
Using "Do not Disturb" service is dependant on your phone, please consult the user manual for activation steps.
