You can get an easy to remember telephone number or one of your choice. 

You can request to change your fixed line number by visiting in person VIVACOM shops.

You can request to change your At home calling plan by calling Customer Service, 24x7 on:

• 123 if you are residential customer
• 121 for business customers
  

Change of tariff is free and is allowed once per billing period.

Please note that for some tariff plans specific restrictions for change of tariff apply.

Your security answer is the unique identifier that protects your account and prevents unauthorized access to your account.

To change your security question or answer please contact Customer Service, 24x7 on:

• 123 if you are residential customer
• 121 for business customers
  

Change of security question or answer is free and is allowed once per billing period.

You can easily add additional services like VIVACOM Net to your home telephone account by calling Customers Service, 24x7 on:

• 123 if you are residential customer
• 121 for business customers
  
• by visiting your nearest authorized dealer or contact your account manager

You can request cancellation of telephone line only in person in selected VIVACOM shops. Please contact Customer Service, 24x7 on:

• 123 if you are residential customer
• 121 for business customers
  

In case the account holder is deceased, the inheritor must present in person in the VIVACOM shop Death Certificate and Inheritance document.

If you are relocating, you can keep your fixed telephone. Please visit in person your nearest VIVACOM shop. Please present your personal ID card in person for verification purposes.

Depending on service availability in your new location, change of number or service might be possible.

You can temporarily disconnect your telephone line by visitong personally a VIVACOM centre.

*For subscribers of "Handicap plan 160" and "Handicap plan 300" - 50% of monthly rental.
The service is offered for a period from 1 month to 2 years.
Monthly rental for temporary disconnection can be paid annually in advance.

By calling a free number 123  you can receive information about all service for VIVACOM residential customers:

• Mobile services
• Fixed telephone services
• Internet
  Digital TV
  
• All additional offered services

We provide:

• Immediate contact with our team 24/7;
• Invoice information;
• Products and services information;
• In time and competent service about all technical issues;
• Possibility for change of the mailing data

With giving "Secret question" and "Answer of the secret question" you can:

• Change your subscription plan according the terms of the used by you service;
• Activate/deactivate additional services;
• Declare a movement of an ordinary telephone post.

Our team "Customer Service" is expecting you!