Home Telephone

Billing, Payments, & Collections

How do I read my first invoice?

As an existing fixed telephone customer your first invoice will include the following:

  • Monthly Recurring Charge for both your fixed telephone and any additional service as VIVACOM Net
  • Your subscription fee will reflect any pro rated charges depending on the time of month you subscribed

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How can I receive a detailed invoice?

An itemized invoice lists every service used for each fixed number under your account for the reporting period. Your itemized invoice shows when, for how long and to what number, calls were made and charges incurred.

Check your current balance and request online invoice here:
 http://www.vivacom.bg/online/cgi-bin/PhoneBill.cgi

You can request to activate itemized invoice for future periods by calling Customer Service, 24x7 on:

  • 123 if you are residential customer
  • 121 for business customers


Itemised bill 

Price in BGN

Itemised bill on paper, send with monthly bill via mail - residential customers 0.60
Itemised bill on paper, send with monthly bill via mail - business customers

From 1 to 5 number  

0.60 per number 

For each number after th 5th  

0.24 per line 
Online itemized bill Free 
 Cancellation of itemisation on paper Free
Reinstallation after cancellation of itemisation Free
Itemised bill for past period (no more than 6 months) per each number 6.00 per number
Copy of bill or invoice per number on paper, for past period, requested in VIVACOM Centre  2.40 per event
All prices are VAT incl.


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How can I receive a copy of my invoice?

You can request copy of your invoice by calling Customer Service, 24x7 on:

  • 123 if you are residential customer
  • 121 for business customers

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When is my invoice due?

Your invoice is due to the period listed on the title page of your invoice.

Make sure to always pay on time to avoid any service disruption, late payment fees, or poor credit history.

Please be informed that in case of outstanding obligations VIVACOM has the right to assign the recovery of your debt to a Recovery-of-debts Agency.

The specific Recovery of debts agency depends on the date VIVACOM assigns the recovery of your debt.


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What are included services?

Included services are included in your tariff plan minutes for local, long distance and international calls you can use during your billing period. Your unused included services are not transferred over to the next billing period. Depending on your service activation date your included services are prorated accordingly.

Any usage above the included monthly services is charged according to your tariff plan.

You can check your included services free of charge by calling Customer Service, 24x7 on:

  • 123 if you are residential customer
  • 121 for business customers

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How can I join / divide my billing accounts?

By joining or dividing your billing account you can transfer one or several of your numbers or service to a new or existing invoice. Each invoice can have a separate delivery address.

You can request to join or divide your invoice only once per month by calling Customer Service, 24x7 on:

  • 123 if you are residential customer
  • 121 for business customers

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What happens if I make a late payment?

Your invoice is due 15 days from the date listed on the title page of your invoice.

Make sure to always pay on time to avoid any service disruption, late payment fees, or poor credit history.

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How can I unsuspend my account?

If your account is suspended for due amounts, you should make an immediate payment to restore your services.

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How can I check my account balance?

You can check for free your current account balance by calling Customer Service, 24x7 on:

  • 123 if you are residential customer
  • 121 for business customers


You can check your issued invoice(s) amount by calling 0800 15 600 and selecting option 1 from the menu. You will be requested to provide your billing account number printed on the first page of your invoice.


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How can I change my billing address?

You can change the invoice delivery address by calling Customer Service, 24x7 on:

  • 123 if you are residential customer
  • 121 for business customers


If your invoice is delivered to a post office box, please ensure your name is clearly labeled along with your post office box number.


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How is my usage charged?

Included minutes are charged on per minute base and each started minute is charged as one minute. After the consumption of the included in the plan minutes, the charging is per second as every started first minute is charged as whole one. Local and Long distance calls are charged on per second base after initial charge of BGN 0.132

Call charging varies depending on peak and off peak hours. VIVACOM peak hours are Monday to Friday, from 08.00 till 20.00. VIVACOM off peak hours are Monday to Friday, from 20.00 till 08.00, Saturdays, Sundays and all national holidays.


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How and where I can pay my invoice?

It has never been easier!

Now you can pay your bill in the most convenient for way!

Choose among:

 Direct Debit Payments

Direct Debit is an automatic payment method which will ensure your VIVACOM invoice is paid. Once authorisation has been given by you to your bank the money due will be automatically transferred to VIVACOM bank account at Citibank Bulgaria.
In order to use the Direct debit service, please, visit your bank, sign a written consent and send a copy of the approval to VIVACOM by mail to Sofia 1785, post box 44 are yоu can visit any VIVACOM Shop.

 ATM Payments

VIVACOM gives you the opportunity to pay your monthly bill via ATM, by bank card, using the B-Pay service. To make a full bill payment by B-Pay, use the code 50505, or to make an advance payment use the code 00505.
If you are a private customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Personal ID number. EXAMPLE: 871234567EGN.
If you are a business customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Bulstat number. EXAMPLE: 871234567BST.

 Internet Payments

You can pay your monthly bill via ePay.bg or eBG.bg. You must first register your bank card via ATM. The payments can be made with debit cards, issued by Bulgarian banks.

 Bank Transfer

VIVACOM offers you the possibility to pay your monthly invoice by using bank transfer method of payment to VIVACOM bank account:

Bank: City Bank
Bank Account IBAN: Personal IBAN
Bank Code BIC: CITIBGSF

You must use your personal IBAN when making a bank transfer, to pay your fixed VIVACOM invoice.

What is  personal IBAN?

  •  Your personal IBAN is a bank account number, which VIVACOM has reserved especially for you in Citybank. Your personal IBAN is unique for you billing account code and you can see it in your monthly invoice. 

  • If you have more than one billing account code you will have a different IBAN for each of them. The payment for each billing account code should be made at the relevant unique IBAN.

 

 Cash Payments

  • Bulgarian Post Offices
  • Jeff
  • Postfinance
  • United Bulgarian bank
  • CiBank
  • DSK bank
  • Bravo Investements
  • EasyPay

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What is personal IBAN?

 

  • Your personal IBAN is a bank account number, which VIVACOM has reserved especially for you in Citybank. Your personal IBAN is unique for your billing account code and you can see it in your monthly invoice.

  • If you have more than one billing account code you will have a different IBAN for each of them. The payment for each billing account code should be made at the relevant unique IBAN.


You must use your personal IBAN when making a bank transfer, to pay your fixed VIVACOM invoice.


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