Step 1: Visit your current fixed operator

• Fill out a form to inform your current operator that you want to transfer to another one.
• Within two working days, your current operator will issue you a certificate for the transfer which has a unique number. This certificate is valid for 30 days after its issue.

Important:

• You can transfer as many numbers as you want, as long as for each one of them you have been an active user of your operator for at least 3 months at the moment you inform your operator of your intention to transfer.
• The service costs BGN 5 per number
• You can transfer your fixed number only if it is digital. Analogue number transfer is not possible.

Step 2: Visit your new operator.

• Submit your certificate in the offices of your new operator within 30 days of its issue.
• Your number will be activated in your new operator's network
  
  
  

 - within 15 days when only one number is transferred

 - within 25 days when more than one number is transferred

Important:

• You and your new fixed operator will set a date for the actual transfer.

Step 3: The transfer date.

• In the period of actual number transfer there might be interferences during using the number within 3 hours

Important:

• All sums owed between the time of receiving the certificate and the actual transfer must be paid to your old operator.

You can become VIVACOM subscriber in the following VIVACOM stores

Important:

• VIVACOM will inform its subscribers/users about a transfer of a number from its network through a signal. The specified signal is with 3-second (three) duration, after which the subscriber/user will have 2 (two) seconds to choose to end or to proceed with the call.
• For both duration of the signal and time for choice, the subscribers/users will not be charged.

Transferring from VIVACOM to another fixed operator.

This can be done during business hours at VIVACOM stores only.
All fixed VIVACOM subscribers can transfer their number(s) to another operator.
Each VIVACOM customer that wants to transfer his/her number(s) to another operator must inform VIVACOM by filling out a standard application form, available at any VIVACOM store. Within 2 days of the request, VIVACOM will issue a certificate of transfer, which can be collected at VIVACOM shop where the application was submitted. This certificate is valid for 30 days.

If you are dialing a transferred from the VIVACOM network number you will hear the following signal:
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A certificate for fixed number portability from the VIVACOM network can be issued in one of the following VIVACOM stores.