- Residential
- Help & Advice
- Common Questions
- Home Telephone
Home Telephone
Billing, Payments, & Collections
- What is personal IBAN?
- How do I read my first invoice?
- How can I receive a detailed invoice?
- How can I receive a copy of my invoice?
- When is my invoice due?
- What are included services?
- How can I join / divide my billing accounts?
- What happens if I make a late payment?
- How can I unsuspend my account?
- How can I check my account balance?
- How can I change my billing address?
- How is my usage charged?
- How and where I can pay my invoice?
Date of invoice issuance
- What calls for a change in invoice issuance as regards the telecommunication services I am using?
- How is the new date of issuing my invoice to be fixed?
- Can I change the date of invoice issuance?
- Why shall I receive two invoices?
- Why should I pay one more subscription fee in the second invoice?
- In case of several invoices, is it possible for them to bear one and the same issuance date?
- Does the change of reading dates refer only to fixed telecommunication services or to mobile services as well?
- In case I do not make the payment in due course, when will my outgoing calls be limited?
- In case of changing the subscription plan, when will the new plan become effective?
Account Management
- How can I change my number?
- How can I change my At home calling plan?
- How can I change my personal account details such as my name?
- How can I change my security question & answer?
- How can I add another number to my account?
- How can I add additional services?
- How can I make a change of ownership?
- How can I cancel my service?
- I am moving – what do I need to do?
- Can I temporarily disconnect my telephone line?
- How much does it cost a telephone line to be restored?
- Upgrading or downgrading
- How do I contact Customer Service?
Switching / Subscribing to VIVACOM fixed network
Additional Services & Features
- What is CLIP and how do I use it?
- What is call forwarding and how do I use it?
- What is call barring and how do I use it?
- What is call waiting and how do I use it?
- How do I add / change my personal details available through the directory assistance 11800 number?
- Where should I report a faulty public phone?
- Operator assisted calls
- Other Services
- Telephone booths in VIVACOM shops and Post Offices
- What is CLIR and how do I use it?
- What is Three-party conference connection and how do I use it?
- What is "Not available" service and how do I use it?
- What is "Do not Disturb" service and how do I use it?
Old Tariff Plans
Services for subscribers without possibility for charging per time
Troubleshooting
International Calls
Standard charging and charging principles of VIVACOM fixed network
Nodal VIVACOM Exchanges
Other destinations
Switching / Subscribing to the converged services of VIVACOM - VIVACOM Duo: Fix + Net and VIVACOM Trio
- Is it possible terminated fixed calling and VIVACOM Net services to be restored directly to a converged service?
- Is it possible to join an existing telephone line and VIVACOM Net service when switching to a converged service if the services are on different account numbers?
- How can you switch to a converged service if the telephone is owned by one person and VIVACOM Net service by another?
- Today switching to a converged service was made. When can I start using the free minutes for the fixed calling and the free minutes for the mobile service?
- Is it possible to switch to a converged service and to take advantage of the promotion With the home calling plans - a gift?
