Voice mail is automatically activated for all new mobile VIVACOM customers. If you have deactivated your voice mail box or removed the call forwards to it you can activate it for free by sending a SMS to short number 90110 with the following text:

• In English: ON
  
• In Bulgarian: DA

You'll receive a confirmation SMS text message reading "Vashata glasova poshtenska kutia e sazdadena uspeshno. Your Voicemail account has been created successfully."
Then you need to select under what conditions you want your calls to be forwarded to your voice mail:

For unconditional forwarding enter the following code from your phone, where the last digits are the last digits of your phone number:
*21*+359870xxxxxxx# or *21*00359870xxxxxxx#
For example number 0878123456 will be *21*+3598708123456#

To forward when you're not answering enter the following code from your phone, where the last digits are the last digits of your phone number: *61*+359870xxxxxxx#  or *61*00359870xxxxxxx#
For example number 0878123456 will be *61*+3598708123456.

To forward when you're in coverage or your phone is switched off enter the following code from your number, where the last digits are the last digits of your phone number: *62*+359870xxxxxxx#  or *62*00359870xxxxxxx#
For example number 0878123456 will be *62*3598708123456.

To forward when you are busy enter the following code from your number, where the last digits are the last digits of your phone number: *67*+359870xxxxxxx# or *67*00359870xxxxxxx#
For example number 0878123456 will be *67*3598708123456.

For ported in numbers please add for Globul "9" in the code, for example *61*+35987098123456 and for Mtel "8" in the code, for example *67*+35987088123456.

Upon first call activation of your voice mail, you'll be asked to record you personal greeting. You can record up to five (5) different personal greetings. If you don't record your own greeting a standard pre-recorded message will greet your callers and confirm your mobile number.

To personalize your greeting dial short number 110 and select from the following:

• For main menu: press 3
  
• For personal greeting: press 2
  
• Record your greeting on your phone
  
• Save your recorded message: press #

Voice mail password allows you to protect you messages. When you first access your voice mail box you'll hear a tutorial to help you set up your password. To change your password after the initial set up, call 110 and press option 441.

The initial voice mail password is 9999 and if you want to restore it send a SMS text message to 90110 containing the following text:

• In English: PASSWORD
  
• In Bulgarian: PAROLA

You'll receive a confirmation SMS text message reading: "Parolata na vashata glasova poshta e 9999. Your Voicemail account password is set to 9999."

Voice mail allows you to change for free the language preference between Bulgarian and English. You can easily change it by doing the following:

Send a SMS text message to short number 90110 with the following text:

• In English: EN
  
• In Bulgarian: BG

For English you'll receive a confirmation SMS text message reading: "The language of your Voicemail account is set to English."

For Bulgarian you will receive a confirmation SMS text message reading: "Vashata glasova poshtenska kutia e na Bulgarski ezik".

• To replay this message: press 1
  
• To pause playback: press 2
  
• For more options: press 5
  
• To copy this message to another person: press 6
  
• To delete this message and go to the next: press 7
  
• To save this message: press 9
  
• To mark this message as not listened and go to the next: press #
  
• To return to the main menu: press **

Your messages will be played back from the newest received followed by the oldest (last in first out). You can change the order of your message playback by dialing short number 110 and then:

• For personal options access: press 4
  
• To modify your personal preferences: press 4
  
• To change you playback preferences: press 2
  
• To change the order in which the messages will be played: press 1
  

The charges for using voice mail are depending if you are retriving or leaving messages and also if you are in VIVACOM mobile network or in roaming.

For message retrieval:

• From your mobile VIVACOM number - free of charge
  
• From another mobile VIVACOM number - you are charged according to your tariff plan
  
• From any other fixed or mobile national - you are charged according to your tariff plan
  
• Roaming - you are charged according to international roaming rates

For message posting:

• From your mobile VIVACOM number - you are charged according to your tariff plan
  
• From any fixed or mobile national - you are charged according to your tariff plan
  
• Roaming - you are charged according to international roaming rates

Forwarding a voicemail to another mobile VIVACOM voice mail box is free of charge.

If you're in roaming and have activated a conditional Call forward ("Not reachable", "Busy" and "Not responding") to your voice mail box, you'll be charged if somebody reaches your voice mail box. This charge is according to VIVACOM roaming tariffs for outgoing calls to Bulgaria. If you've activated unconditional Call forward to your voice mail box, you won't be charged for any forwarded calls.

To keep your voice mail box active, you must use it within a sixty (60) day consecutive period. If you don't use your voice mail box within this period of time, it will be deleted from the system and you'll lose your personal greeting and any stored messages. Before your voice mail box is deleted from the system, you'll receive an alert message.

To deactivate voice mail send a free SMS text message to short number 90110 with the following text:

• In English: OFF
  
• In Bulgarian: NE

Then remove call forwards by entering short code: ##002# followed by SEND.