The client receives two separate invoices:

• The Invoice for the fixed telephone service includes MRC for the converged service - BGN 40 VAT incl. The invoice includes also the charged calls (if any) of the fixed service. The invoice is issued up to 10th day of the month as all other invoices for fixed services.
• The invoice for the mobile service includes call charges (if
  any) of the mobile service and call charges and MRC for an additional number of VIVACOM Trio Mobile Plus. It is issued on a date, depending on the billing period of the customer.

The client receives two separate invoices:

• The Invoice for the fixed telephone service includes MRC for the converged service - BGN 25 VAT incl. The invoice includes also the charged calls (if any) of the fixed service. The invoice is issued up to 10th day of the month as all other invoices for fixed services. 
• The invoice for the mobile service includes call charges (if
  any) of the mobile service and call charges and MRC for an additional number of VIVACOM Duo Mobile Plus. It is issued on a date, depending on the billing period of the customer.

The customer receives one individual invoice:

• The invoice includes MRC for the converged service - BGN 30 with VAT. The invoice includes also charges calls (if any) of the fixed service. The invoice is issued up to the 10th day of the month as all other invoices for fixed services.

We offer you several convenient ways to pay your invoice:

1. Direct Debit is an automatic payment method which will ensure your mobile VIVACOM invoice is paid.Once authorisation has been given by you to your bank the money due will be automatically transferred to VIVACOM bank account at Citibank Bulgaria.
In order to use the Direct debit service, please, visit your bank, sign a written consent and send a copy of the approval to VIVACOM by fax: +359 2 9494005 or scanned copy to email: payments@vivacom.bg
Compulsory attributes for filling in the consent are your IBAN, BIC, and billing account number, specified in your invoice.

2. VIVACOM gives you the opportunity to pay your monthly bill via www.ePay.bg or www.eBG.bg. You must first register yourself and your VIVACOM customer number with ePay. Your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Bulstat number. EXAMPLE: 871234567BST. Then you can use the Internet to pay your monthly bill.

3. VIVACOM gives you the opportunity to pay your monthly bill via ATM, by bank card, using the B-Pay service. To make a full bill payment by B-Pay, use the code 50505, or to make an advance payment use the code 00505.
If you are a private customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Personal ID number. EXAMPLE: 871234567EGN.
If you are a business customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Bulstat number. EXAMPLE: 871234567BST.

4. VIVACOM gives you the opportunity via ePayVoice to check your balance either from a digital fixed-line (DTMF) phone or a mobile phone, and to pay the balance by your bank card. First, register yourself with the bank-issuer of your card or at an ATM. Then you can check your balance using 123 and pay your balance using ePayVoice. If you are a private customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Personal ID number. EXAMPLE: 871234567EGN. If you are a business customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Bulstat number. EXAMPLE: 871234567BST.

5. VIVACOM offers you the possibility to pay your monthly invoice by using bank transfer method of payment to VIVACOM bank account:

Bank: City Bank
Bank Account IBAN: Personal IBAN
Bank Code BIC: CITIBGSF

You must use your personal IBAN when making a bank transfer, to pay your fixed VIVACOM invoice.

What is  personal IBAN?

•  Your personal IBAN is a bank account number, which VIVACOM has reserved especially for you in Citybank. Your personal IBAN is unique for you billing account code and you can see it in your monthly invoice. 
  
  
• If you have more than one billing account code you will have a different IBAN for each of them. The payment for each billing account code should be made at the relevant unique IBAN.

6. VIVACOM offers you the possibility to pay your monthly invoice cash in VIVACOM Shops, Jeff and all partners authorized to collect payments for VIVACOM.

It has never been easier!

Now you can pay your bill in the most convenient for way!

Choose among:

Direct Debit Payments

Direct Debit is an automatic payment method, which requires your consent in advance. From your bank account an amount of money is transferred which covers your monthly bill for using the VIVACOM services. To use the service you should visit and open an account in one of the following banks: DSK bank, United Bulgarian bank, UniCredit Bulbank, Postbank, Societe Generale Expressbank, First Investment Bank, Allianz Bulgaria, ProCredit Bank, Cibank, Raiffeisen Bank.

ATM Payments

VIVACOM gives you the opportunity to pay your monthly bill via ATM, by bank card, using the B-Pay service. To make a full bill payment by B-Pay, use the code 50505, or to make an advance payment use the code 00505.
If you are a private customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Personal ID number. EXAMPLE: 871234567EGN.
If you are a business customer your customer number consists of operator's code (without 0) + GSM number + last 3 digits of your Bulstat number. EXAMPLE: 871234567BST.

Internet Payments

You can pay your monthly bill via ePay.bg or eBG.bg. You must first register your bank card via ATM. The payments can be made with debit cards, issued by Bulgarian banks.

Bank Transfer

VIVACOM offers you the possibility to pay your monthly invoice by using bank transfer method of payment to VIVACOM bank account:

Bank: City Bank
Bank Account IBAN: Personal IBAN
Bank Code BIC: CITIBGSF

You must use your personal IBAN when making a bank transfer, to pay your fixed VIVACOM invoice.

What is  personal IBAN?

•  Your personal IBAN is a bank account number, which VIVACOM has reserved especially for you in Citybank. Your personal IBAN is unique for you billing account code and you can see it in your monthly invoice. 
  
  
• If you have more than one billing account code you will have a different IBAN for each of them. The payment for each billing account code should be made at the relevant unique IBAN.
  

Cash Payments

• Bulgarian Post Offices
• Jeff
• Postfinance
• United Bulgarian bank
• CiBank
• DSK bank
• Phonex
• Jar

The first 30 seconds of national calls are charged as 30 seconds, followed by per second charging. Included minutes are also deducted initially in 30 seconds intervals followed by per second deduction.

Calls in roaming are charged according to charging rules of the mobile network you're using.

Included minutes are charged on per minute base and each started minute is charged as one minute. After the consumption of the included in the plan minutes, the charging is per second as every started first minute is charged as whole one. Local and Long distance calls are charged on per second base after initial charge of BGN 0.132

Call charging varies depending on peak and off peak hours. VIVACOM peak hours are Monday to Friday, from 08.00 till 20.00. VIVACOM off peak hours are Monday to Friday, from 20.00 till 08.00, Saturdays, Sundays and all national holidays.

Your invoice is due 15 days from the date listed on the title page of your invoice.

Make sure to always pay on time to avoid any service disruption, late payment fees, or poor credit history.

You can change the invoice delivery address by calling Customer Service on 123, 24x7.

If your invoice is delivered to a post office box, please ensure your name is clearly labeled along with your post office box number.

You can check for free your current account balance by calling Customer Service on 123, 24x7.