- Residential
- Help & Advice
- Common Questions
- Converged services
Converged services
Switching / Subscribing to the converged services of VIVACOM
- Is it possible terminated fixed calling and VIVACOM Net services to be restored directly to a converged service?
- Is it possible to join an existing telephone line and VIVACOM Net service when switching to a converged service if the services are on different account numbers?
- How can you switch to a converged service if the telephone is owned by one person and VIVACOM Net service by another?
- Today switching to a converged service was made. When can I start using the free minutes for the fixed calling and the free minutes for the mobile service?
- If a customer uses VIVACOM Net Voice to its VIVACOM Net service, is it possible to switch to a converged service?
- Is it possible to switch to a converged service and to take advantage of the promotion With the home calling plans - a gift?
- If a customer has taken advantage of a retention offer, is it possible to switch to a converged service?
- Is it possible when a number is ported in to a VIVACOM network a converged service activation to be selected?
- Is it necessary the telephone, the VIVACOM Net service and the mobile service to be owned by one person VIVACOM Trio to be used?
- Is it necessary the telephone line and the VIVACOM Net service to be at the same customer number VIVACOM Trio to be used?
- Is it necessary the telephone and the VIVACOM Net services to be owned by one person VIVACOM Duo: Fix + Net to be used?
- Is it necessary the telephone and the VIVACOM Net service to have the same number VIVACOM Duo: Fix + Net to be used?
- Can VIVACOM Net, which is part of VIVACOM Duo: Fix + Net to be transferred to another number?
- Is it necessary the telephone and the VIVACOM Net services to have one customer number VIVACOM Duo: Fix + Net to be used?
- Is it possible to relocate fix calling and VIVACOM Net services, which are part of a converged service?
Lost / Stolen phone
Billing, Payments, & Collections
- How can I unsuspend my account?
- How is the billing for the converged service VIVACOM Trio done?
- How is the billing for the converged service VIVACOM Duo done?
- How is the billing for the converged service VIVACOM Home done?
- How and where can I pay my invoice for the mobile service?
- How and where can I pay my invoice fot the fixed service and VIVACOM Net?
- How is my usage charged for the mobile service?
- How is my usage charged for the fixed service?
- When is my invoice due?
- How can I change my invoice delivery address?
- How can I check my account balance?
Account Management
Voice Mail
Old Tariff Plans
Troubleshooting
- What should I do If my telephone is not working properly?
- I don’t have an internet connection. What should I do?
- When I try to open any webpage, only my.contact.bg webpage opens. What should I do?
- My Internet connection is slow. What should I do?
- I have configured my wireless home network but I can’t connect to it. What should I do?
- Can I connect more than one computer to my Internet VIVACOM Net service?
- Can I use a router?
- What are my Internet VIVACOM Net modem settings?
- What should I do if I can’t install the service by myself?
Standard charging and charging principles of VIVACOM fixed network
Nodal VIVACOM Exchanges
Other destinations
Activation of additional services for Internet VIVACOM Net
VIVACOM Net passport
Additional services & features for the mobile service
- How can I add additional services to my mobile service?
- How do I use conference call?
- How do I use Missed Call Notification?
- How to use fixed dialling?
- How do I use Notify Me?
- How do I use the WAP portal?
- How do I use CLIR?
- How do I use CLIP?
- What is GPRS?
- How to use my mobile telephone as a PC modem?
USSD & Short Code Commands for the mobile service
Additional services & features for the fixed service
- What is CLIR/CLIP and how do I use it?
- What is call barring and how do I use it?
- What is call forwarding and how do I use it?
- What is call holding and how do I use it?
- What is call waiting and how do I use it?
- How do I add / change my personal details available through the directory assistance 11800 number?
- What is CLIR and how do I use it?
- What is Three-party conference connection and how do I use it?
- What is "Not available" service and how do I use it?
- What is "Do not Disturb" service and how do I use it?
- Operator assisted calls
- Other Services
- Telephone booths in VIVACOM shops and Post Offices
