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Office Telephone
Account Management
How can I change my At home calling plan?
You can request to change your At home calling plan by calling Customer Service, 24x7 on:
- 123 if you are residential customer
- 121 for business customers
Change of tariff is free and is allowed once per billing period.
Please note that for some tariff plans specific restrictions for change of tariff apply.
How can I change my personal account details such as my name?
How can I change my security question & answer?
Your security answer is the unique identifier that protects your account and prevents unauthorized access to your account.
To change your security question or answer please contact Customer Service, 24x7 on:
- 123 if you are residential customer
- 121 for business customers
Change of security question or answer is free and is allowed once per billing period.
How can I add another number to my account?
How can I add additional services?
You can easily add additional services like VIVACOM Net to your home telephone account by calling Customers Service, 24x7 on:
- 123 if you are residential customer
- 121 for business customers
- by visiting your nearest authorized dealer or contact your account manager
How can I make a change of ownership?
Before applying for change of ownership, all due amounts must be paid in full.
How can I cancel my service?
You can request cancellation of telephone line only in person in selected VIVACOM shops. Please contact Customer Service, 24x7 on:
- 123 if you are residential customer
- 121 for business customers
In case the account holder is deceased, the inheritor must present in person in the VIVACOM shop Death Certificate and Inheritance document.
I am moving – what do I need to do?
If you are relocating, you can keep your fixed telephone. Please visit in person your nearest VIVACOM shop. Please present your personal ID card in person for verification purposes.
Depending on service availability in your new location, change of number or service might be possible.
POTS/PBX Access Line | ISDN BRA (2B+D) | |
| Moving | Free | Free |
Can I temporarily disconnect my telephone line?
You can temporarily disconnect your telephone line by visitong personally a VIVACOM centre.
POTS/PBX | R2D Line | ISDN BRA | ISDN PRA | |
One off price | Free | Free | Free | Free |
Monthly rental | 6.00 | 50% of monthly rental | 50% of monthly rental | 50% of monthly rental |
*For subscribers of "Handicap plan 160" and "Handicap plan 300" - 50% of monthly rental.
The service is offered for a period from 1 month to 2 years.
Monthly rental for temporary disconnection can be paid annually in advance.
How much does it cost a telephone line to be restored?
POTS/PBX | R2D Line | ISDN BRA | ISDN PRA | |
If due amount is paid within 2 months after disconnection | 2.40 |
120.00 | 2.40 |
|
If due amount is paid between 2 and 6 months after disconnection and the line is still free (keep the same number) | 2.40 | 2.40 | ||
After 6th month | Normal connection fees apply | |||
Upgrading or downgrading
From | To | Price |
1 or 2 POTS / PBX Access lines | 1 ISDN BRA | Free |
between 3 and 8 POTS/PBX Access lines | 1 ISDN PRA | difference between ISDN PRA installation fees and POTS/PBX Access lines installation fees |
more than 9 POTS /PBX Access lines | 1 ISDN PRA | Free |
ISDN PRA | R2D | 480.00 |
1 ISDN BRA | POTS/PBX Access line | Free |
R2D | ISDN PRA | Free |
between 1 and 5 ISDN BRA | 1 ISDN PRA | difference between ISDN PRA installation fee and ISDN BRA installation fees |
more than 6 ISDN BRA | 1 ISDN PRA | Free |
1 ISDN PRA | between 1 and 6 ISDN BRA | Free |
1 ISDN PRA | more than 6 ISDN BRA | difference between ISDN BRA installation fees and ISDN PRA installation fee |
party-line | single line | 12.00 |
between 3 and14 POTS/PBX Access lines | R2D | difference between R2D installation fee and POTS/PBX Access line installation fees |
more than 14 POTS/PBX Access lines | R2D | Free |
How can I change my number? Special numbers' prices.
You can get an easy to remember telephone number or one of your choice.
You can request to change your fixed line number by visiting in person vivatel BTC shops.
Service | POTS/PBX | R2D | ISDN BRA | ISDN |
| Voluntary change of telephone number | 6.00 | 6.00 | 6.00 | 6.00 |
Prices with VAT included.
Special Numbers | Price BGN |
| Phone number with N equal digits (five, six and seven) | 2400.00 |
| Phone number by customer choice with digital combination required by him/her, except number with N equal digits (five, six and seven) | 600.00 |
| Phone number (seven, six, or five- digits long), in which the digits are consecutive in an ascending or descending order | 600.00 |
| Phone number with N-1 equal digits (five, six or seven digits long) after the first digit | 600.00 |
| Phone number with N-2 equal digits after the first two (six or seven-digits long) | 300.00 |
| Phone number (six-digits long), which is a combination of two equal three-digit numbers, divisible by 100, (of the type N00 N00), while for seven-digit numeration after the first digit, identifying the exchange (of the type X N00 N00) | 300.00 |
| Phone number (six-digits long) that is a combination of three equal pairs of numbers divisible by 10, (of the type N0 N0 N0), while for seven- digit numeration after the first digit identifying the exchange (of the type X N0 N0 N0) | 300.00 |
| Phone number (six-digits long) that is a combination of two equal three-digit numbers (of the type NNN MMM), while for the seven-digit numeration after the first digit identifying the exchange (of the type X NNN MMM) | 240.00 |
| Phone number (six-digits long) that is a combination of three pairs of equal numbers (of the type NM NM NM), and for seven-digit numeration after the first digit identifying the exchange (of the type X NM NM NM) | 240.00 |
| Phone number from (five-digits long), which is a combination of two equal pair of numbers divisible by 10 after the first digit identifying the exchange (of the type X N0 N0) | 120.00 |
| Phone number with four chosen digits after the digits identifying the exchange | 60.00 |
| Phone number (seven digits long) with N-3 equal digits after the first three | 60.00 |
| Number chosen by customer from numbers in the list | 12.00 |
Prices with VAT included.
Shorter-dialing numbers for commercial and advertising purposes | |
| One off price | 600.00 |
| Monthly rental for shorter number with one digit taken from local numbering plan (block of 10 numbers) | 24.00 |
| Monthly rental for shorter number with two digits taken away from the local numbering plan (10 blocks of 10 numbers) | 144.00 |
Single price of a chosen by customer number, the so-called "Golden number" which can be formed by four (five) chosen digits (consecutive, equal, in reverse order) | 600.00 |
Prices with VAT included.
DDI numbers | |
| For using one block of 10 numbers for one separate PBX Access line or one communication channel of ISDN BRA | Monthly rental is free |
| For using 30 blocks of 10 numbers for one ISDN PRA or R2D | Monthly rental is free |
| For each new block of 10 numbers for one separate PBX Access line or one communication channel of ISDN BRA, ISDN PRA and R2D, above the free ones. | 12.00 monthly rental |
Prices with VAT included.
Hunting lines or DDI groups: | |
Installation fee | 72.00 |
One off charge for each change in configurat | 28.80 |
Monthly rental, paid in addition to subscription plan rental | 28.80 |
How do I contact Customer Service?
By calling a free number 121 you can receive information about all service for VIVACOM business customers:
- Mobile services
- Fixed voice services
- VIVACOM Net services
- Internet services
- Data transfer
- VoIP
- IP VPN
- Mobile VPN
We provide:
- Immediate contact with our team 24/7;
- Invoice information;
- Products and services information;
- Proirity service about all technical issues;
- Possibility for change of the mailing data
With giving "Secret question" and "Answer of the secret question" you can:
- Change your subscription plan according the terms of the used by you service;
- Activate/deactivate additional services;
- Declare a movement;
- Declare/reject announcement of your telephone numbers in the Reference book
Our team "Customer Service" is expecting you!
